Frequently Asked Questions
WHEN WILL MY ORDER SHIP?
Orders with FREE Shipping are processed and shipped within 7 - 9 business days of purchase. Paid shipping will have your order processed and shipped within 5 - 7 business days of purchase. For orders in the United States, it'll take approximately another 2 to 5 business days for it to arrive. International orders will take anywhere from 5 to 14 business days to arrive. When your order ships, your tracking info is automatically sent to you via the email you provided during checkout. If you have questions about your tracking, simply reach out to us at email@example.com
If you have a purchase you can also check the status here
HOW DO I TRACK THE STATUS OF MY ORDER?
Please visit our Order Status to track the status and location of your order.
WHAT IS YOUR RETURN POLICY?
You may cancel or amend your order within 24 hours of purchase. We are committed to our customers and want you to be happy. We stand by our product and offer a 100% customer satisfaction guarantee. Just return the product to us undamaged and we will refund you. Custom orders are the only products on the site that are FINAL SALE items.
*NOTE: Our return policy lasts 7 days, if 7 days have gone by since you received your products, we unfortunately cannot offer a refund or exchange. We do not provide pre-paid shipping packages to send products back to us. You must send back unwanted product at your own expense.
DO YOU OFFER WHOLESALE PRICING?
We offer wholesale pricing on a very limited basis. Please email firstname.lastname@example.org for more information.
WHO DO I CONTACT FOR PRESS INQUIRIES?
For all press inquiries, email email@example.com and your email will be forwarded to the right person!
WHAT CARRIER DO YOUR ORDERS SHIP?
All U.S. orders are shipped via UPS/USPS and FedEx.
ARE THERE DUTIES FOR AMERICAN ORDERS?
No there are no additional duties.
WHAT METHODS OF PAYMENT DO YOU ACCEPT?
We accept all major credit cards through our merchant service provider PAYPAL.
NEED ADDITIONAL HELP? YOU CAN CONTACT US HERE.